The world’s biggest intranet, the Navy-Marine Corps Intranet serves more than 500,000 users. The end users are happy with the intranet – whether its dependability, support, or the ability to find information – user satisfaction is about 70%. Mission accomplished. Or is it?

Read Intranet design is important, but not that important

Intranets don’t deliver good ROI; applications deliver great ROI. Or so we’re told.

The intranet benefits applications as the mall benefits stores. Intranets drive traffic to applications which reap the big ROI.

I receive many, many questions about different content management systems and portal products and asked for my opinions on one product or vendor versus another. The number one vendor I’m questioned about is Microsoft, particularly Sharepoint.

Read Why you should or shouldn’t choose Microsoft Sharepoint

What is the difference between a good intranet and a great intranet? What do you do to get to great?

See Good to great intranet

The intranet is not a communications tool; nor a technology. And it’s certainly not just a website. The intranet is a business system to support the entire company. It touches and represents all facets of the business, and if executed properly, improves all aspects of the business.

Read The end of internal communications

Dave Pollard’s 16 standards for improving or constructing an effective intranet.

Standards for Good Intranet & Extranet Design

Middle managers spend more than a quarter of their time searching for information necessary to their jobs, and when they do find it, it is often wrong, according to results of an Accenture study.

Too much useless information